We take the protection of your personal data seriously. Personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
We may collect:
a) Information you provide
- Full name
- Email address
- Telephone number
- Pickup / delivery address
- Service details
- Property details
- Inventory / moving item details
- Cleaning requirements
- Uploaded images/documents (if provided)
- Payment confirmation details
b) Automatically collected data
- IP address
- Browser type
- Device type
- Operating system
- Date/time of access
- Referring website
- Website interaction logs
4. Purpose of Processing
We process data for:
- answering inquiries
- preparing quotes
- booking services
- contract fulfillment
- customer support
- invoicing
- fraud prevention
- website security
- legal compliance
5. Legal Basis
Processing is based on:
- Art. 6(1)(b) GDPR (contract / pre-contractual steps)
- Art. 6(1)(c) GDPR (legal obligation)
- Art. 6(1)(f) GDPR (legitimate interest)
- Art. 6(1)(a) GDPR (consent where required)
6. Cookies
Our website may use cookies necessary for:
- website functionality
- quote request forms
- user preferences
- payment handling
- security
Optional analytics or marketing cookies will only be used with user consent.
7. Online Payments
Payments may be handled by secure banking channels and transfer confirmation systems. Payment details are processed only to complete transactions and maintain accounting records.
We do not store sensitive banking credentials.
8. Data Retention
We retain data only as long as necessary:
- inquiries: up to 12 months
- contracts & invoices: according to statutory retention periods under German law
- legal claims: as required by limitation periods
9. Sharing of Data
We may share data only where necessary with:
- subcontractors
- logistics partners
- storage providers
- IT hosting providers
- legal/accounting advisors
- authorities where legally required
No sale of personal data takes place.
10. Your Rights
You have the right to:
- access your data
- correct inaccurate data
- request deletion
- restrict processing
- object to processing
- data portability
- withdraw consent
11. Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
12. Contact
Privacy inquiries:
info@izzey.de
Last updated: March 2026